Autoklinikka customer service 24 h

For your car to be repaired, it needs to undergo a damage inspection. During the damage inspection, we will determine what needs to be repaired and estimate what spare parts are needed, as well as the duration and cost of the work. After the inspection, we will send the information about the damage to the insurance company for repair approval. If you pay for the repair yourself, we will provide you with an estimate of the cost of the work. 
 
You can always come to Autoklinikka for a damage inspection without an appointment or book an appointment online in advance. A damage inspection can also be carried out quickly online if you send us photos of the damage to your car. More information about damage inspections.

Autoklinikka offers car maintenance services in Helsinki at its three authorised maintenance locations: Konala (Toyota, Renault, Dacia, Hyundai, Opel, Peugeot and Citroën), Pitäjänmäki (Mercedes-Benz, Volkswagen and Škoda) and Alppila (Mercedes-Benz, Volkswagen and Škoda). Our other locations do not provide authorised maintenance services.

We repair bodywork and windscreen damage with a high level of professionalism for all makes of cars, including electric cars and hybrids. We are an authorised damage repair shop for Tesla electric cars in Finland. All repairs are carried out in strict accordance with the car manufacturer’s original instructions, so your car’s warranty will always remain intact.

Yes. It doesn’t matter with which company you have your insurance. Autoklinikka is an authorised repair shop partner for all the insurance companies.

To cover the damage, the insurance company needs to know what happened and when. This notification is called an insurance claim. You can often file a claim on your insurance company’s website or by calling your insurance company. If you have not yet filed a claim, we can help you if necessary.

Yes. When making an appointment, let us know if you need a courtesy car for the duration of the repair. We will arrange a courtesy car at a low cost through our car rental partners, and will make sure that a courtesy car is waiting for you when you bring your car in for repair. If your insurance covers a courtesy car, you can use the car free of charge. More information about courtesy cars.

Yes. When you choose to pay in instalments, you will always get at least 30 days of interest-free payment time, and you can decide the appropriate payment period. Instalment invoices are sent to you once a month. You can also pay the full instalment amount with your first payment, in which case the total additional cost is just €2.90. Here you will find more information about Autoklinikka’s payment by instalments option.

Yes. Autoklinikka handles all windscreen repairs with professional expertise. We repair windscreen stone chips in under 30 minutes, and full windscreen replacements are completed within a day. You can book an appointment for a windscreen repair or replacement online. If you are paying for the repair yourself, we will provide a quote for the work.  

If your insurance policy includes windscreen insurance, stone chip repairs are free of charge, and for a windscreen replacement, you will only pay the excess. We will also submit all the necessary information to your insurance company. Read more about windscreen repairs.