Frequently asked questions about collision repairs

You can come to Autoklinikka for a damage inspection without an appointment or book an appointment online in advance. You can also complete the damage inspection by sending us photos of the damage to your car online. Book an appointment for a damage inspection.

A damage inspection is always free of charge at Autoklinikka and does not obligate you in any way.

Damage inspections at workshops are carried out by a supervisor. During the inspection, they inspect and take photos of the damage to your car. If you have submitted photos of the damage, our dedicated inspection team will review them carefully.

The damage inspection identifies what needs to be repaired, which parts are required, how long the work will take and what it will cost.

An on-site damage inspection at the repair shop takes around 15 minutes. It takes a few minutes to upload photos of the damage online. Once we have received the photos, we will contact you as soon as possible. Submit photos of the damage.

After the damage inspection, we will book a repair appointment for your car and send the necessary information to your insurance company. If you have reported the damage to your insurance company, you can often get a repair permit quickly from the insurance company.

For your car to be repaired, it needs to undergo a damage inspection. During the damage inspection, we will determine what needs to be repaired and estimate what spare parts are needed, as well as the duration and cost of the work. After the inspection, we will send the information about the damage to the insurance company for repair approval. If you pay for the repair yourself, we will provide you with an estimate of the cost of the work. 
 
You can always come to Autoklinikka for a damage inspection without an appointment or book an appointment online in advance. A damage inspection can also be carried out quickly online if you send us photos of the damage to your car. More information about damage inspections.

Autoklinikka offers car maintenance services in Helsinki at its three authorised maintenance locations: Konala (Toyota, Renault, Dacia, Hyundai, Opel, Peugeot and Citroën), Pitäjänmäki (Mercedes-Benz, Volkswagen and Škoda) and Alppila (Mercedes-Benz, Volkswagen and Škoda). Our other locations do not provide authorised maintenance services.

We repair bodywork and windscreen damage with a high level of professionalism for all makes of cars, including electric cars and hybrids. We are an authorised damage repair shop for Tesla electric cars in Finland. All repairs are carried out in strict accordance with the car manufacturer’s original instructions, so your car’s warranty will always remain intact.

Yes. It doesn’t matter with which company you have your insurance. Autoklinikka is an authorised repair shop partner for all the insurance companies.

To cover the damage, the insurance company needs to know what happened and when. This notification is called an insurance claim. You can often file a claim on your insurance company’s website or by calling your insurance company. If you have not yet filed a claim, we can help you if necessary.

Yes. When making an appointment, let us know if you need a courtesy car for the duration of the repair. We will arrange a courtesy car at a low cost through our car rental partners, and will make sure that a courtesy car is waiting for you when you bring your car in for repair. If your insurance covers a courtesy car, you can use the car free of charge. More information about courtesy cars.

Yes. When you choose to pay in instalments, you will always get at least 30 days of interest-free payment time, and you can decide the appropriate payment period. Instalment invoices are sent to you once a month. You can also pay the full instalment amount with your first payment, in which case the total additional cost is just €2.90. Here you will find more information about Autoklinikka’s payment by instalments option.

Yes. Autoklinikka handles all windscreen repairs with professional expertise. We repair windscreen stone chips in under 30 minutes, and full windscreen replacements are completed within a day. You can book an appointment for a windscreen repair or replacement online. If you are paying for the repair yourself, we will provide a quote for the work.  

If your insurance policy includes windscreen insurance, stone chip repairs are free of charge, and for a windscreen replacement, you will only pay the excess. We will also submit all the necessary information to your insurance company. Read more about windscreen repairs.

Paintless dent repair (PDR) can be used to fix minor dents where the paint surface is intact and the area is accessible with specialised tools.

In PDR repairs, dents are manually straightened using a specially designed hook bar. The length of the tool is chosen based on the location of the dent, and the surface is worked with the hook until it is smooth again.

Typical PDR repairs involve small dents caused in car parks or dents no larger than an egg on the car’s side. Dents caused by natural events such as hailstorms, heavy snow or falling branches can often be repaired using the PDR method.

PDR is a fast, cost-effective and environmentally friendly repair method, as it requires no paint, energy or replacement parts. The same repair might take 2–3 days using conventional bodywork methods, whereas it can be completed it in under two hours using PDR.

PDR is a lower-cost and more environmentally friendly repair method than conventional bodywork methods, as it requires no paint, energy or replacement parts.

Getting a cost estimate to assess whether the damage to your car can be repaired using the PDR method is always free of charge. Contact us.

Not all damage is immediately visible. Some dents only become apparent once repairs begin. Deep dents may damage the paint surface, increasing the risk of rust.

Even minor, barely visible dents can reduce your car’s trade-in value if left unrepaired, and may become costly for the next owner, as insurance typically won’t cover pre-existing damage after a change of ownership.

Paintless dent repair is craftsmanship at its finest, and there are only a few PDR specialists in Finland.

Our specialists regularly visit Autoklinikka locations in the Helsinki metropolitan area, the Tampere Region and Turku to carry out repairs, but they are also available across Finland upon request. Bring your car to the nearest Autoklinikka, and we’ll assess whether the dent can be repaired using PDR. You can also submit photos of the damage on the Autoklinikka website. Submit photos of the damage.

In bright sunlight, even minor dents and surface imperfections stand out clearly on the vehicle’s paintwork. Exposed metal beneath the paintwork should be professionally repaired and painted as soon as possible. This helps to prevent rust from developing, spreading and resulting in more costly repairs.

Even minor dents and scratches can spoil your car’s appearance and lower its resale value.

If your car’s paintwork is damaged in an accident – such as a collision, bump or parking dent – and your insurance covers paint repairs, the repainting is free of charge.

If your insurance doesn’t cover the damage, you can request a quote for repair and paintwork. You can also come and show us your damaged car or request a cost estimate by submitting photos here.

All our car paintwork is carried out in full compliance with brand-specific instructions from paint suppliers and car manufacturers. Before we start painting your car, we carefully inspect the damaged surface and select the most suitable methods for painting it.

To ensure an exact colour match, we use a spectrophotometer, which is a professional colour measurement device.

The duration of paintwork repairs depends on the extent of the damage. It is also affected by the spare parts needed and the drying time required for the painted surface.

Autoklinikka’s paint shops are typically located alongside our repair centres, enabling a rapid and flexible painting process. We handle all the necessary transport using our paint shops’ towing equipment. Our central paint shops are open every day and work in several shifts. In the capital region alone, we paint almost three hundred cars a week.

Following paintwork after damage repair, the car should be handled with particular care for several weeks. Although the paint surface may appear dry, it is still continuing to dry and will reach full hardness only after several weeks.

We recommend card payment, but you can also pay in cash. We accept debit cards from all banks and credit cards issued by the bank (Mastercard and Visa). Unfortunately, we do not accept American Express and Diners Club credit cards.

We don’t offer invoice payment for private customers, but instalment options are available for added flexibility. For more information about invoicing, please contact us by email at laskutus@autoklinikka.fi.

At Autoklinikka repair shops, you can pay your excess or repair costs flexibly. When you choose to pay in instalments, you will always get at least 30 days of interest-free payment time, and you can decide the appropriate payment period. Instalment invoices are sent to you once a month. You can also pay the full instalment amount with your first payment, in which case the total additional cost is just €2.90.

Payment by instalments is available at all Autoklinikka damage repair shops.

Applying for a credit decision

Instalment plans are set up at the Autoklinikka repair shop. The salesperson will apply for a credit decision on your behalf. Once you accept the purchase and the payment method, you’ll receive a link to the online portal – by SMS or email, depending on your preference – where you can approve the account terms. To accept the account terms, you’ll need to verify your identity with your online banking credentials, for example. Once you have accepted the account terms, your purchases will be transferred to your instalment account.

Instalment account and costs

An instalment account (credit facility) will be opened for you. The minimum monthly repayment is 5% of your outstanding balance, with a minimum of €10 per month. You may choose to pay more than the minimum instalment or repay the full credit amount at once, with no additional fees.

If you already have an active instalment account, your new purchases will be consolidated under the same account, and you’ll receive a single monthly invoice covering all your purchases.

Instalment account opening fee: €0.00
Instalment account management fee: €2.90
Annual interest rate on an instalment account: 15% + the reference rate in accordance the Interest Act (633/1982), reviewed twice a year, but not more than 20%.

Examples of repayment amounts

Instalment account terms

Interest is calculated based on the amount of credit used and is charged monthly. For example: If you repay a €1,000 credit over 12 equal monthly instalments, each payment will be €95.53. The effective annual interest rate is 29.34%, with a total repayment amount of €1,146.41, including €146.41 in credit costs. The effective annual interest rate has been calculated using the maximum applicable rate.

The use of the service requires a personal and credit information check. For full instalment account terms (in Finnish), visit www.innovoice.fi/tililuotto

The credit facility is issued and managed by Riverty Finland Oy (Business ID: 1730113-3), PL 414, 00101 Helsinki.

Customer service in matters relating to credit accounts

You can contact Riverty Customer Service for matters concerning payment.

Vahinkotarkastus

A damage inspection at Autoklinikka is always free of charge and does not obligate you to proceed with repairs. You can visit us for a damage inspection without an appointment, or you can book an appointment online in advance. You can also complete the damage inspection by sending us photos of the damage to your car.

 Collision repairs

To provide a cost estimate for major repairs, we first need to assess what needs fixing. We will do this during a free damage inspection. During the inspection, we will assess the extent of the damage, any required spare parts and other factors affecting the cost of the repair.

You can visit us for a damage inspection without an appointment, or you can book an appointment online in advance. You can also complete the damage inspection by sending us photos of the damage to your car. 

Windscreen repair cost

If your insurance policy includes windscreen insurance, stone chip repairs are provided at no cost to you, as the full expense is covered by your insurance company. We’ll also handle the billing directly with your insurance company, so your visit won’t cost you anything. Windscreen repairs have no impact on your no-claims insurance bonus.

Windscreen replacement cost

If your insurance policy includes windscreen insurance, you will only pay for the replacement of your windscreen up to your policy excess, which is around €100–250, depending on the insurance company.

If you are paying for the windscreen replacement yourself, costs typically range from just over €200 to €1,300. The cost of a new windscreen depends on your car’s glass type and any built-in technology.

Minor dents and dings (PDR)

The paintless dent repair (PDR) method is used to fix minor dents and dings where the paint surface remains intact. The method is ideal for repairing small dents typically caused in car parks, for example. Paintless dent repair is more cost-effective than traditional bodywork, as it requires no paint or spare parts.

You may visit us to show us the dent whenever it suits you. No appointment needed. Find our nearest workshop.

Car paintwork

To provide a cost estimate for paintwork related to collision or bodywork damage, we first need to assess the scope of the work. We will do this during a free damage inspection.

During the inspection, we will assess the extent of the damage and any other factors affecting the cost of the repair. The damage inspection is always free of charge and does not commit you to any further action.

You can visit us for a damage inspection without an appointment, or you can book an appointment online in advance. You can also complete the damage inspection by sending us photos of the damage to your car.